Our Return Policy
Everything You Need to Know
Refund Policy
Only items purchased on audeuxbeauty.com, with accompanying order information will be accepted for full refund. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.
The original order will be refunded to your original form of payment. Credit card refunds usually take 5-10 business days to appear on your statement. Limit one refund per name, household, or address on product(s) in a 30 day period. Au'Deux monitors return activity for abuse and reserves the right to limit refunds at audeuxbeauty.com in all instances, in its sole discretion.
What's your return policy?
Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full.
Shipping Policy
How It Works
Orders will only be shipped to addresses within the 50 states of the United States of America. We strive to ship your order as quickly as possible. However, our shipping estimates are not guarantees or promises that a product will ship on a specific day or be received by you within a specific period. The amount of time it takes for you to receive a product will depend on how long it takes us to process your order and how long it takes the carrier to deliver the order to you once it is shipped.
Our preferred shipping carrier is UPS. However, we reserve the right to use other shipping carriers.
Sorry, we are unable to ship to P.O. Boxes. All items must be shipped to a valid street address.
Shipping charges are based upon the shipment option you select at Checkout. Not all shipping methods are available in all geographic areas, see www.ups.com for details:
Standard Delivery: (5-8 Business Days)
Orders are typically delivered within 5 – 8 business days. Actual delivery time depends on shipping distance and may vary.
Delivery to some remote addresses may require up to 2 additional days.
Standard/Free shipping are not applicable to Hawaii and Alaska.
See www.ups.com for additional details.
Express Delivery: (2-3 Business Days)
Orders are typically delivered by the end of the second business day after they are shipped.
Your order will be shipped after your credit has been approved and/or any other necessary verification has been completed. To be shipped the same day, your order must be submitted and such approval and verification completed by no later than 1 pm Eastern/10 am Pacific. All other orders will be shipped on the day that credit approval and/or other verification are completed, unless the same takes place after 1 pm Eastern/ 10 am Pacific, in which case the order will be shipped on the following business day.
Some locations in Alaska, Hawaii and remote areas may require additional transit time.
See www.ups.com for additional details.
Rushed Delivery: (1-2 Business Days)
Orders are typically delivered by 2:00pm (Local Time) the next business day after they are shipped. Shipments to rural addresses are typically delivered by 4:30pm (Local Time) the next business day after they are shipped.
Available for shipments to addresses within the 48 contiguous states and to limited addresses in Alaska and Hawaii.
Your order will be shipped after your credit has been approved and/or any other necessary verification has been completed. To be shipped the same day, your order must be submitted and such approval and verification completed by no later than 1 pm Eastern/10 am Pacific. All other orders will be shipped on the day that credit approval and/or other verification are completed, unless the same takes place after 1 pm Eastern/ 10 am Pacific, in which case the order will be shipped on the following business day.
See www.ups.com for additional details.
Privacy Policy
Your Data is Secure
This is your Privacy Policy Section. It’s a great place to inform your customers about how you use, store, and protect their personal information. Add details such as how you use third-party banking to verify payment, or about the way you collect customers’ data and use it once their purchase has been completed.
Your user’s privacy is of the highest importance to your business, so take the time to write an accurate and detailed policy. Use straightforward language so they can shop with confidence, time and time again!